RETURNS / REFUNDS
Last Updated: 1st June 2019
From time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit.
To provide you with an exceptional shopping experience, we offer a 30-day Return Policy within Australia on goods that have been purchased online (via this site) that are unused and in a saleable condition. However, we are unable to accept returns in outlet stores.
All products must be in an undamaged, unworn condition, with all labels and product swing tags attached for you to be able to return them. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.
To make a return, simply follow the steps below:
- Fill in the details on the Return Form and we will email you our return details
- Return the item(s) to us in the same condition it was received and if possible with all packaging. All costs associated with returning item(s) are your responsibility unless we confirm otherwise.
Once we have received the returned goods, we will email to inform you. Our Returns Team will inspect all returns within two business days to ensure they are in an undamaged and unworn condition.
We will issue a full refund of the purchase price (minus any shipping charges paid) to the original credit card for all item(s) returned in a saleable condition. Please allow up to 10 days for the refund to appear on your credit card statement.
SnowLake Apparel is unable to offer exchanges on return items via our online store. Please return your item for a refund and place a new order in the correct size and/or colour.
Several types of goods are exempt from being returned. These include;
* Gift cards
* Sale Items
* Custom Prints
Please feel free to contact us if you have any questions regarding returns of your purchase at firstname.lastname@example.org