Our commitment to the health and wellness of our customers, our community and our team is at the heart of everything we do; never more so than in these challenging times.
Helping to reduce the spread of the COVID-19 virus is everyone’s responsibility. As such, SnowLake Apparel has implemented a range of precautionary measures to help protect against its spread.
Yes, we are open for online business
Our office is closed for visitors and local pickups, but our team is still printing and sending out orders daily.
Delivery times may be affected due to Australia Post experiencing high volumes in Victoria. An additional 3-4 business days may need to be factored in.
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof for delivery) and leave the parcel on the doorstep. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
Cashless payments are preferred, however, we have a range of payment options available for you to choose from.