Frequently Asked Questions

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

Just shop snowlakeapparel.com.au and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order — it’s that easy

Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $0 and $2000.*subject to change

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 1300 100 729 or submit a question here.

Afterpay is only offered to customers over the age of 18.

Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit “Pay Now.”

If you do not make a payment when due or funds are unavailable, you will be charged a $10 late payment fee. An additional $7 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement here. so through your Afterpay account. Just select the installment you’d like to pay early and hit “Pay Now.”

Afterpay orders are delivered within our standard shipping time frames like any other order from snowlakeapparel.com.au

Visit our shipping information page here for more information.

Once Afterpay has approved an order, additional items cannot be added. SnowLake Apparel is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason. 

Refunds for customers using the Afterpay payment option will follow SnowLake Apparel’s standard return policy and will first be refunded from SnowLake Apparel to Afterpay, and then to the customer. For this reason, do not offer an exchange or cash refund for Afterpay orders.

Afterpay will only process refunds following (1) the issue of a refund request via the Merchant Portal or (2) the issue of a refund request via your direct eCommerce integration.

Afterpay is committed to supporting responsible spending and we do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method.

Our Merchant Support team is here to assist you. Here are the best ways to get in touch:

Email: hq@snowlakeapparel.com.au

Standard hours: 9AM – 4PM AEST, Monday-Friday

Public Holiday hours: Closed

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